Hours of Operation: Mattie + Mase is run by a mom and wife so while the kids are away at school, we are open Monday-Friday from 9am-3pm Central time but orders can be place 24/7 on our website. Please allow 24 to 48 hours for responses to all emails.
Are the Adult tees Bella + Canvas?
Why yes most of them are! If for some reason the Bella + Canvas are sold out of the color/size you need, I will pick another extra soft brand of tee for you that is comparable. All tees are unisex unless specified otherwise.
Can I make changes to my order?
No changes can be made to orders once they are placed. All sales are final.
When will my items ship?
Every tee is made to order and will ship in 7-10 business days. Although we strive to stay within the 7-10 business day for production of the item, production may take longer during higher order volume times.
How will my item be shipped?
All orders are shipped using USPS. Once your item has been shipped you will receive a tracking number using the method of preferred contact (text message, email, or facebook messenger) you entered in your order. When you receive your tracking number it can take up to 48 hours for it to update. If your item becomes lost please email us at firstname.lastname@example.org
Discounts and Store Credits
Discounts can only be used at the time you place the order.
What are your social media links?
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
Headbands/All Hair Accessories
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the us without prior approval.
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Mattie2mase@outlook.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Mattie2mase@outlook.com and send your item to: 605 Jewell Rd Bellevue Nebraska US 68005.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 605 Jewell Rd Bellevue Nebraska US 68005
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.